Shipping Policy

Shipping info

 

SHIPPING POLICY

In order to make sure that your items are properly delivered within the shipping timeframe specified, please ensure your address is entered correctly. In the event that a package is returned undeliverable, we will issue a refund minus the shipping costs after we process and inspect the returned package.

Shipping fees are non-refundable. If you refuse any shipments from rawgabbit.com, you are responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

If your tracking information states that your package was delivered but you have not received it. You must contact the delivery carrier (USPS, UPS, DHL, FedEx, etc.) to address the issue with them.  Rawgabbit isn’t responsible for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

PROCESSING TIMES

We aim to ship out your items so that it can make it home to you as quickly as possible. Most orders ship out within 1 – 2 business days but, some items may be shipped directly from the vendor and so, may take longer to ship depending on their processing time. For a detailed info on the shipping and processing times, click on the shipping tab on the item page.

*Important Note About Processing Times

  • For some items, preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-7 business days and is NOT included in the overall "shipping time", please click on the shipping info tab on the item page.
  • Just a reminder, after your payment is authorized and verified, it can still take 24-48 hours (excluding weekends and holidays) to process your order. You will receive an email with tracking information when your order has been shipped.

 

DOMESTIC SHIPPING

All U.S. orders of $75 and up ship for free through USPS Ground. If you would like faster shipping within the U.S., you can select that option at checkout for an extra cost. We will ship to PO Boxes through USPS but, expedited shipping is not available to PO Boxes.

 

INTERNATIONAL SHIPPING 

Please see shipping rates at checkout. All prices are in USD and your card will be charged in USD. Please note that additional foreign exchange fees may be charged by your bank. We are not responsible for these fees, it must be paid by the customer.

Customs duties & other fees 

We pay duties and taxes but please note that the customer is responsible for any applicable local tax or VAT.

How long before item is received

Most international orders arrive within 7-14 business days after processing and shipment depending on the destination country.

 

**Rawgabbit reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify the shipping address provided. We also reserve the right to exclusively define and limit, refuse, and/or cancel orders from customers at any time due to excessive returns, fraudulent or criminal activity, excessive return history of “damaged goods” and other reasons we see fit to protect our customers and business practices.

Rawgabbit also reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

 

Still have questions? Contact us

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